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Policies & Such

OUR ESSENCE + TURNAROUND TIME

All of our pieces are brought to life after your order is placed by Tessa herself. We use carefully curated salvaged upholstery and drapery fabrics in limited runs, which means in most cases when the fabric runs out, it cannot be restocked. Each piece is cut and sewn by Tessa on her machine, then finished off with heirloom quality handwork. We pride ourselves on a "quicker than expected" turnaround time given the custom, handmade nature and quality of our garments, ranging anywhere from 1-3 weeks to make and ship, depending on volume and time of purchase. Please note, our tight & tiny ship is run on a weekday basis out of our home studio. If you would like to inquire about the timeliness of an order for an upcoming event or international shipping, we will happily provide an estimated shipping or delivery date. Our garments are intended to be cherished as an heirloom, with the same quality and maker of the very pieces that inspired this operation.

RETURN + CANCELLATION

POLICY

Cancellation requests made outside of the 24 hour timeframe since the order was placed will not be accepted. This also applies if we have already begun cutting & sewing the order.

 

Please note: All made-to-order, custom, rush, international, and sale items are final sale! This applies to everything on our website at the moment.

 

If applicable, you may request a return within 7 days of receiving your item. Since all of our items are made to order in limited fabric runs, a 20% restocking fee will be charged. Returns must be unused, with tags still attached in original packaging. Once return is accepted, please allow 3-5 business days for your partial refund to go through.

To request a refund, please email orders@tessafay.com with your:

  • Order #

  • Name and address

  • Reason for return

LOST OR STOLEN PACKAGES

We are not responsible for any lost or stolen packages. Any hiccups must be resolved between the customer and carrier. We recommend shipping your return using a trackable and/or insured method.

OTHER

For additional inquiries, please email us at contact@tessafay.com

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